Walking into a large event venue can be tricky. With hundreds of exhibitors spread across multiple halls, even seasoned attendees struggle to find their way around.
The Industrial Transformation Australia 2025 event at The Dome, Sydney Olympic Park, offered a different experience this July – one where guests had a dedicated robotic concierge at their service.
temi in Action
Throughout the 3-day event, temi served as the official concierge, handling the constant stream of visitor questions with consistent professionalism. Attendees approached with typical requests: locating specific exhibitor booths, finding the café or restrooms, and getting general event information.
But temi offered more than directions. The robot became a natural conversation starter, with attendees often gathering around to interact with it. Many requested photos, turning routine inquiries into memorable moments they shared with colleagues and on social media.
The difference was obvious. Instead of queuing at information desks or searching for volunteers, guests would approach temi anywhere in the venue. The mobile robot’s help was always accessible, whether someone needed directions to the Knapp booth or wanted to know the quickest route to the networking area.
Event organisers noticed the impact immediately. Information desk traffic decreased while attendee engagement increased. More importantly, guests seemed very pleased with their interactions, often returning to temi throughout the day for additional assistance.
Practical Applications Across Industries
The success at Industrial Transformation Australia proved temi’s versatility across different environments.
Hotels can use temi for guest check-ins and room escorts. Restaurants benefit from having an interactive host that doubles as entertainment. Shopping centres can deploy temi as a mobile information point that actually knows where everything is located.
Corporate events and conferences work particularly well with temi because you can program all the venue details into the temi app beforehand – floor plans, schedules, exhibitor locations, and any other information guests might need.
Proven Results
The Industrial Transformation Australia event showed that integrating robotic assistance enhances the guest experience. Attendees received reliable information while enjoying an interaction they found genuinely engaging.
For event organisers, temi provided dependable support that didn’t require breaks, didn’t get overwhelmed during peak times, and maintained enthusiasm from opening to closing.
Ready to Enhance Your Guest Experience?
The results speak for themselves. temi successfully managed guest services at one of Australia’s major industry events, creating positive interactions while delivering practical value. Your venue’s guests are ready for this level of service – the question is whether you’re ready to provide it.
